Privacy Policy 1rmcuci

Introduction & Privacy Policy Scope

1rmcuci recognizes that your privacy is of the utmost importance. This Privacy Policy outlines our commitment to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

This policy applies to all information collected through the 1rmcuci website, mobile app, customer support systems, and all other interaction channels between you and our platform. It also covers data collected during the registration process, platform usage, and communications with our team.

Personal Data We Collect

2.1 Data You Provide Directly

Information you provide when registering and using the 1rmcuci platform includes:

• Identity Information: Full name as per identification card, date of birth, IC or passport number.
• Contact Information: Email address, mobile number, residential address.
• Financial Information: Bank account number, bank name, and account holder name for deposit and withdrawal purposes.
• KYC Documents: Copies of identification card, passport, proof of address, and other documents required for identity verification.

2.2 Automatically Collected Data

When you use the 1rmcuci platform, our systems automatically record:

• Technical Data: IP address, browser type and version, device type, operating system.
• Usage Data: Pages visited, duration of visit, links clicked, and searches performed.
• Gaming Data: Betting records, transaction history, gaming activity, wins and losses.
• Location Data: General location information based on IP address for legal compliance purposes.

How We Collect Data

1rmcuci collects your personal data through several distinct channels, all designed with security as a priority:

• Registration Form: Information you enter when opening a new account.
• KYC Process: Documents you upload for identity verification.
• Platform Usage: Activity while using games and betting.
• Financial Transactions: Information associated with each deposit and withdrawal.
• Support Communications: Information you share when contacting our support team.
• Cookies & Similar Technologies: Browsing behavior data collected automatically.

Purpose of Personal Data Use

1rmcuci uses your personal data only for legitimate and stated purposes. The primary purposes for data use are:

4.1 Account Management & Services

• Processing and verifying new account registrations.
• Verifying your identity through the required KYC process.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to all games and platform services.

4.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to your account.
• Detecting suspicious or potentially fraudulent activity.
• Keeping the platform free from manipulation and fraud.
• Carrying out required legal compliance checks.

4.3 Responsible Gaming

• Monitoring gameplay patterns to identify problem gambling risks.
• Enforcing the deposit and loss limits you set for yourself.
• Providing relevant responsible gambling information and support.

4.4 Communication & Support

• Sending important account and transaction notifications.
• Delivering effective customer support.
• Sending relevant promotions and offers — only if you have opted in to receive them.

Data Sharing with Third Parties

1rmcuci does not sell or commercialize your personal data. However, in certain situations, we may share data with the following parties:

5.1 Approved Service Providers

We work with selected service providers that help operate the platform, including payment processors, cloud services, and identity verification systems. All providers are bound by strict data protection agreements and may only use your data for the specific permitted purposes.

5.2 Legal Requirements

We may be required to disclose your data to government authorities, law enforcement, or regulatory bodies if mandated by Malaysian law or a valid court order.

Data Security Measures

The security of your personal data is a top priority for 1rmcuci. We implement multiple layers of technical and operational protection:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is fully encrypted using bank-grade encryption standards.
• Secure Data Storage: Data is stored on protected servers in high-grade data centers with restricted access and physical security controls.
• Access Control: Only authorised personnel with a legitimate need may access user personal data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any security threats.
• Regular Security Testing: We conduct regular penetration testing and vulnerability assessments to identify and remediate any weaknesses before they can be exploited.
• Incident Response Plan: We have clear procedures in place to handle any unexpected data breaches, including notifying affected users within the required timeframe.

Cookies & Tracking Technologies

The 1rmcuci website and app use cookies and similar technologies to enhance your experience and ensure the platform runs smoothly.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly — including login session cookies and security cookies. Cannot be disabled.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make continuous improvements.

Data Storage & Retention Period

1rmcuci retains your personal data for as long as necessary to fulfill the purposes of collection and to meet legal requirements. Our retention policy is as follows:

• Active Account Data: Retained for the duration your account remains active on the 1rmcuci platform.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction, in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for the period required under anti-money laundering (AML) legislation.
• Security Log Data: Retained for 2 years for security investigation and audit purposes.
• After Account Closure: Data that is no longer operationally required will be deleted or anonymized within 90 days of account closure, except where longer retention is required by law.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and 1rmcuci's policy, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our data protection team by email at [email protected]. We will process your request within 30 business days.

Amendments to the Privacy Policy

1rmcuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

When a material change occurs, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page about upcoming changes.
• Sending notification emails to all registered users at least 14 days before changes take effect.

Your continued use of the 1rmcuci platform after any changes take effect constitutes your acceptance of the updated policy.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1rmcuci handles your personal data, you may reach us via:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• In-Platform Support: Available 24/7 via the support section in your account
• Response Time: Within 14 business days for all privacy-related requests

If you are not satisfied with how we handle privacy-related complaints, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.